GDPR Compliance

Last updated: 2 June 2026

Our Commitment to GDPR

Ivory Hub is committed to full compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. We take our responsibilities regarding your personal data seriously.

Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: When you provide explicit consent for us to process your data
• Contract: When processing is necessary to fulfill our service agreement with you
• Legitimate interests: When we have a legitimate business reason to process your data
• Legal obligation: When we must process data to comply with the law

Data We Collect

We collect only the data necessary to provide our services effectively:

• Contact information (name, email, address)
• Property details and service history
• Communication records
• Billing and payment information

Your GDPR Rights

You have the following rights under GDPR:

Right to Access

You can request a copy of all personal data we hold about you.

Right to Rectification

You can request correction of inaccurate or incomplete data.

Right to Erasure

You can request deletion of your personal data in certain circumstances.

Right to Restrict Processing

You can request that we limit how we use your data.

Right to Data Portability

You can request your data in a structured, machine-readable format.

Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision Making

We do not use automated decision-making or profiling.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us at:

Email: [email protected]

We will respond to your request within one month.

Data Protection Officer

For data protection enquiries, contact our Data Protection Officer at the email address above.

Complaints

If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Telephone: 0303 123 1113

Data Breaches

In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the ICO within 72 hours of becoming aware of the breach.